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Odoo Support

Odoo support in Arabic with response times set in the contract

📅 Book Scoping Call 🛠️ Calculate ROI

Annual support contract for your company's Odoo. SLA-based response, bug fixes, minor enhancements, performance monitoring, backup verification, version upgrades.

📦 What's Included

In the Contract

SLA Response

Response times are set in the contract per plan.

Bug Fixes

Fix bugs in the custom modules we delivered, under the contract.

Minor Enhancements

Small enhancements under the contract, as agreed.

Performance Monitoring

Monitor server, DB, queries with alerts.

Backup Verification

Backup checks and restore tests.

Version Upgrades

Migration between Odoo versions (e.g., 17→18), as agreed.

User Support

Support users via support tickets and email.

📋 Process

Phases

  1. 1

    Onboarding

    📄 Support runbook + contacts
  2. 2

    Monitoring Setup

    📄 Alerts + dashboards
  3. 3

    Ongoing Support

    📄 Incident reports
  4. 4

    Version Upgrades

    📄 Upgraded Odoo

Deliverables

✓ Support contract
✓ Support tickets with status tracking
✓ Incident reports
✓ Version upgrades (as agreed)

Why Softloomer?

⭐ A written contract with clear scope and response times
⭐ Support tickets + email + WhatsApp notifications
⭐ Track every request from its ticket link
⭐ Support in Arabic and English
❓ FAQ

About Odoo Support

What does a support contract cost?

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It depends on users and the support scope; we give a fixed quote after reviewing the system.

What's the response time?

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It is set in the contract according to the plan you choose.

Does it include version upgrades?

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They can be included in the contract or priced separately, as agreed.

Other Services

🚀

Odoo Implementation

From Discovery to Go-Live in clear phases
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Odoo Customization

Custom modules, integrations, automation with Python
🎓

Odoo Training

Professional bilingual training for functional + technical teams
🔄

Odoo Migration

Upgrade from QuickBooks, SAP, Oracle, Zoho, Tally

Website Design & Development

Fast bilingual websites, built for search and connected to your business systems

Mobile Apps for Android & iOS

Apps for your customers and staff, connected to your company systems and published on the stores

Ready to Start Odoo Support?

Book a free 30-minute scoping call. We'll understand your needs and provide scope + cost + timeline.

📅 Book Session
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