Privacy Policy

Last updated: October 27, 2026

This Privacy Policy explains how Softloomer (Certified Odoo Partner based in New Cairo, Egypt, serving clients in Saudi Arabia and the Gulf) handles your personal data. We comply with Saudi PDPL (Personal Data Protection Law) + GDPR for European clients.

1. Data We Collect

When you interact with our site or services, we may collect:

  • Contact data: name, email, mobile, company name (when you fill a contact form or subscribe to newsletter)
  • Usage data: IP address, browser, pages visited, visit time (via Cloudflare, and Google Ads for ad measurement if you accept cookies)
  • Marketing data: UTM parameters, referrer, ad IDs (if you came from an ad)
  • Cookies: necessary cookies to run the site, and Google Ads cookies to measure ad results — with your consent only

2. How We Use Your Data

  • Respond to your inquiries and consultation requests
  • Deliver Odoo services (implementation, development, support)
  • Send newsletters and updates (if subscribed)
  • Improve our website and measure its performance
  • Meet legal and accounting obligations

3. Who We Share Data With

We share only with trusted service providers:

  • Cloudflare — site protection + CDN
  • Google Ads — ad results measurement (cookies only after your consent)
  • YouTube (Google) — playing the tutorial videos embedded on our pages, in privacy-enhanced mode (youtube-nocookie)
  • Brevo / Resend — email delivery
  • Cal.com — appointment booking
  • UltraMsg — WhatsApp messaging (if requested)
  • Odoo SA — internal customer management

We never sell your data to third parties.

4. Your Rights (PDPL + GDPR)

  • Access: request a copy of your stored data
  • Rectification: correct inaccurate data
  • Erasure: request deletion (Right to be forgotten)
  • Objection: refuse certain data usage
  • Portability: transfer your data to another provider
  • Withdraw consent: stop emails or tracking any time

To exercise: email [email protected] — we respond within 30 days max.

5. Data Retention

  • Leads + inquiries: 3 years from last contact
  • Active customers: contract duration + 7 years after (Saudi accounting requirement)
  • Newsletter: until you unsubscribe
  • Cookies: session = until you leave, Google Ads = up to 90 days

6. Data Security

  • Connections to our website and systems are encrypted (HTTPS)
  • Servers hosted with Contabo (United States) + Cloudflare (global edge)
  • Data access restricted to the team that needs it
  • Daily backups

7. Contact

For questions or complaints:

For formal complaints, you may contact the Saudi Data and AI Authority (SDAIA).

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