Odoo Helpdesk — ticketing system, SLA, knowledge base, live chat, customer portal, integration with Project + CRM.
✨ Features
12 Features in One Module
✓ Multi-channel ticketing (email, web, chat)
✓ SLA management
✓ Knowledge base + FAQ
✓ Live chat widget
✓ Customer portal
✓ Ticket priorities
✓ Automation rules
✓ Canned responses
✓ Customer satisfaction surveys
✓ Team performance reports
✓ Skills-based routing
✓ After-sales services (warranty, returns)
🎯 Use Cases
Who Uses Odoo Helpdesk?
B2C Companies
Support customers via web + email + WhatsApp in one system.
Software Companies
Bug tracking + feature requests + SLA management.
Integrates With
EmailLive ChatCRMProject (escalation)Knowledge
Pricing?
Available on the Odoo Standard plan — $16.90 per user per month in Saudi Arabia (annual billing) with every app.
See All Pricing →Ready to Implement Odoo Helpdesk?
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